PLATUNI ANTI-DISCRIMINATORY POLICY
Platuni's community is composed of people from around the globe with different cultures, values, and norms. Our dedication to bringing people together by fostering meaningful and shared experiences rests on the principles of respect and inclusion. Along these lines, we ask that our users:
- a. Agree to our Community Commitment, which requires that everyone using Platuni treat each other with respect regardless of their race, religion, national origin, ethnicity, disability, sex, gender identity, sexual orientation, or age.
- b. Abide by the below Anti-discrimination Policy.
Anti-discrimination Policy
We prohibit users, including Hosts and Guests, from discriminating against others on the basis of the following protected characteristics:
- Race
- Religion
- Gender
- Age
- Disability
- Familial status (having children)
- Marital status (being married or not)
- Ethnicity
- Nation of origin
- Sexual orientation
- Sex
- Gender identity
- Caste
- Pregnancy and related medical conditions
Refusal of Service or Differential Treatment
Platuni users may not treat members of the Platuni community differently or deny service to someone because of their protected characteristics or the perception that they have a protected characteristic. Some examples of this include:
- Declining or canceling a booking.
- Imposing different terms, conditions, or house rules (e.g., different limitations on access, fees, or other requirements related to the listing or booking process).
- Indicating a preference for or against a specific type of guest.
- To help guests make informed decisions, hosts are welcome to provide information about the listing, but ultimately the decision as to whether a listing is appropriate for a guest, their family, is up to the guest. Below we include additional guidance on age and familial status, disability, and gender identity.
Age and Familial Status
Platuni Hosts may:
- Provide factually accurate information about their listing's features (or lack of features) that could lead a guest to determine that the listing is unsuitable for guests of a certain age or gender.
- Note in their listings any applicable laws or regulations that prohibit guests of a particular age or guests with children or infants (for example, a listing that is part of a housing association that is restricted to only seniors).
Platuni Hosts may not:
- Decide for guests that a listing does not meet the needs of guests of a certain age
- Impose different terms or conditions or decline a reservation because of a guest's age, etc., unless such restriction is required by applicable law or regulations.
- This includes imposing rules like "no guests under 21," charging more fees for guests of a certain age, or discouraging certain types of guest bookings because of age or familial status.
Disability
Hosts are welcome to provide information about the listing to give guests with disabilities enough information to make a decision as to whether a listing is appropriate for them.
Platuni Hosts may:
- Provide information about the unit's accessibility features (or lack of them) in order to allow guests to decide whether to book the listing or not.
- Indicate on listings with accessibility features that priority may be given to guests seeking such features. This is intended to support guests who benefit from such features.
Platuni Hosts may not:
- Decide for guests that a listing does not meet the needs of guests with disabilities.
- Prohibit or limit the use of mobility devices, such as wheelchairs or walkers.
- Charge more fees for guests with disabilities, including pet fees when the guest has a Service Animal (or Emotional Support Animal in certain jurisdictions). Our Accessibility Policy includes more information about Service and Emotional Support Animals.
- Discourage bookings from guests with disabilities.
- Refuse to communicate with guests through accessible means that are available (e.g., interpreters, relay operators, or written communication).
- Deny reservation requests to avoid reasonable accommodation requests for guests with disabilities (such as a minor change in house rules). Our Accessibility Policy includes more information on reasonable accommodations.
Gender Identity
Platuni expects our community to respect the self-identified gender(s) of our users. We consider an individual's gender(s) to be whatever identity they express or prefer. If a user expresses a pronoun preference (for example, he/him, she/her, they/them), that preference should be respected.
Platuni Hosts may:
- Make a listing available only to guests of the host's gender if the host shares common spaces (for example, bathroom, kitchen) with their guests. In listings like this, hosts can also decide to accept guests who identify outside of the gender binary.
Platuni Hosts may not:
- Deny a reservation or impose differential treatment because a host disagrees with the expressed gender identity of a guest or because the guest identifies outside of the gender binary.
Discriminatory Language
Platuni users may not use language that calls for exclusion, segregation of, violence towards, demeans, insults, stereotypes, or seeks to convey a person's inferiority because of a protected characteristic. This includes usage of slurs, negative associations, referring to a transgender individual by their pre-transition name (i.e., deadnaming), misgendering, microaggressions, and all other forms of hateful speech.
Hateful and Discriminatory Symbols, Images, and Objects
Platuni users may not display symbols, objects, logos, slogans, or images that are hateful, stereotype people because of a protected characteristic, or convey a discriminatory meaning. This includes images depicting discriminatory or racist symbols (including coded symbols), leaders of hate groups, or stereotypes.
Terms of Service and Local Law
Our Terms of Service require users to understand and follow laws or regulations that apply to them. Additionally, where this policy provides more protections and does not conflict with applicable laws or regulations, we expect users to follow this policy.
Applicable laws or regulations may require certain hosts to make accommodation distinctions that violate this policy. In these cases, we do not require hosts to violate those applicable laws or regulations or to accept guests that could expose the hosts to a real and demonstrable risk of legal liability or physical harm.
Hosts are allowed to explain legal restrictions that are important for guests to know in a clear, factual and non-derogatory manner. If there is no applicable law or regulation on a particular issue, this policy governs.
How to Report a Violation
If you believe you have been discriminated against, or want to report a user, profile, listing, or message for discriminatory behavior, you have a few avenues available to make a report to us. You can:
- Click or tap the Report this listing icon in the Platuni app.
- Contact us directly, remembering to leave your name and specific details about the incident (including date(s), people involved, and reservation number, if applicable).
Under our Open Doors Policy, if a guest feels they have experienced discrimination that has resulted in them being denied service or unable to book or remain at a listing, Platuni will investigate the report. We have dedicated teams that enforce our Anti-discrimination Policy and take every report of discrimination seriously.