Using Platuni messaging with residents

• Sent to all occupants of a unit • Helpful for shared units or roommate groups • Ensures every resident receives the same information

Building or property wide messages

• Delivered to all residents within a specific building or across the property

• Useful for maintenance notices, safety updates or event reminders

This flexibility allows your team to communicate at the right scale for the situation.

When messages also send email or push notifications

Messages sent through Platuni may also trigger:

• Email alerts
• In app notifications
• Push notifications on mobile

This ensures residents do not miss important updates, even if they log in infrequently. You can choose default delivery settings based on the urgency and purpose of the message.

Best practices for tone and response time

To create a consistent and professional communication culture:

• Keep messages clear and concise
• Use neutral and respectful language
• Avoid technical jargon unless necessary
• Respond to resident messages within a reasonable timeframe
• Acknowledge receipt of concerns even before resolution

Tone and responsiveness have a strong impact on resident satisfaction, especially during maintenance issues or urgent situations.