Communicating application decisions
by Platuni | 30 Dec, 2025 | 5 mins read
Platuni
30 December, 2025
5 mins read
Clear, timely communication supports a positive experience for applicants and strengthens your reputation as a professional housing provider. Platuni allows you to communicate directly through the platform.
Templates for approvals, declines and waitlist messages
Platuni provides message templates you can customize:
Approval template
• Congratulates applicant
• Outlines next steps toward lease signing
• Sets expectations for timelines and required documents
Decline template
• Clear and respectful
• Avoids references to protected characteristics
• Encourages the applicant to consider future openings if appropriate
Waitlist template
• Confirms the application is strong
• Explains current availability
• Indicates that they may be considered for future vacancies
Templates help ensure consistent, fair communication across your entire team.
Recommended timelines for responses
Fast responses improve the applicant experience and reduce the likelihood of losing strong candidates.
Guidelines:
• Acknowledge applications within one to two days
• Move to review within three days
• Provide a decision once screening is complete
Timely communication supports a smoother leasing cycle.
How to keep communication inside the platform
Platuni’s messaging system allows you to:
• Send updates directly from the application
• Track back and forth communication
• Avoid lost emails
• Maintain consistent documentation
Keeping communication inside Platuni protects both your applicants and your team by providing a clear record of all interactions.
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