Maintenance requests are not reaching my team
by Platuni | 30 Dec, 2025 | 5 mins read
Platuni
30 December, 2025
5 mins read
If maintenance requests are not appearing in your dashboard, notification or assignment settings may need adjustment.
Notification settings for staff
Check that:
• Maintenance notifications are enabled
• Staff members are assigned to the correct properties
• Urgency alerts are turned on for critical issues
Email and device checks
Ensure that:
• Staff email addresses are correct
• Notifications are not blocked by spam filters
• Push notifications are enabled on mobile devices
Verifying portal settings
Confirm that:
• The resident maintenance portal is enabled
• Request categories are active
• Shared spaces or units are properly configured
Once settings are confirmed, new requests should flow correctly.
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