My residents cannot see their unit or charges
by Platuni | 30 Dec, 2025 | 5 mins read
Platuni
30 December, 2025
5 mins read
If a resident cannot see their unit details or balance, it is usually due to a missing link in the lease or billing setup. This can often be resolved with a quick review.
Checklist to review
Confirm the following:
• The lease is active
• The resident is assigned to the correct unit
• The lease start date has begun
• Charges have been created
• Charges are published and visible
How to quickly fix missing links
To resolve the issue:
• Open the resident profile
• Confirm unit assignment
• Review the lease status
• Check charge visibility settings
• Republish charges if needed
Once corrected, the resident’s dashboard should update automatically.
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